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Founded in 1997, 800 TeleServices provides a comprehensive range of
customer contact center services and BPO solutions to some of the
world's most successful, sophisticated and demanding corporations.
Anchored
in Greater China with a strong understanding of Asian markets and
societies, our experience, our regional capacity, and our suite of
services give us the expertise and flexibility to design and implement
customized solutions that help our clients perform critical BPO tasks
as effectively and efficiently as possible, increasing customer
satisfaction and retention and maximizing customer returns and
profitability.
Our combination of proven processes, technologies
and people is the answer to your BPO needs. We are the first
outsourcing call center provides 24 hours services in Hong Kong, which
service has been extended to the major markets of north Asia Pacific
region. We have over 1200 excellent staffs and managed more than 1000
scattering over our operational centers in Shanghai, HK, Dalian and
Taipei. Our outsourcing contact centre provides a full array of
customer services, including inbound service hotlines and help desk
support, outbound telesales, database and inventory management and
services fulfillment. We strive to improve our customer satisfaction,
loyalty and repeat purchase time frequency, we provide our clients the
best return on their investment. We have managed over 400 programs for
some of the world’s most successful and prestigious organization with
offering variety languages like Mandarin, Cantonese, English, Japanese,
Korean, Germany, and French. We also offer offshore service to cover
South Pacific, Middle-East through the cooperation with our partner in
Japan, India, Australia and Malaysia.
Our customized and
one-stop CRM solution is able to deliver via multiple communication
channels such as, phone, fax, internet and physical touch point. People
are the key to success in any service industry. Our highly selective
recruitment processes and comprehensive results-oriented training
ensure that our management and operation staff are qualified,
motivated, well managed and highly perform.
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